Frequently Asked Questions
Answers about ordering, shipping, digital downloads, and returns. Can't find what you need? Contact us.
Ordering & Payment
We accept PayPal, plus Visa and Mastercard as a guest checkout — no PayPal account required. All prices are shown in USD.
Yes. Payment is processed directly by PayPal over an encrypted connection — we never see or store your card or PayPal details.
Use Order Lookup with your order ID or checkout email to check your order status, or contact us with your transaction ID.
Physical Products — Shipping
Most physical orders arrive within 10–20 business days. Delivery times shown at checkout are estimates and can vary by destination.
Head to Order Lookup and use the "Track Package" tab with the tracking number from your shipping confirmation email.
Customs fees or import duties may apply depending on your country and are collected on delivery — they aren't included in the product price.
Physical Products — Returns & Refunds
Yes — we offer a 30-day return policy on every order. See our Returns & Refund Policy for full details.
Email us with your order ID and a photo of the item. We'll arrange a replacement, reshipment, or refund at no extra cost to you.
Digital Products
As soon as payment is confirmed, you'll get a direct download link by email. You can also look it up anytime via Order Lookup.
Yes, within 7 days of purchase if the file is missing, corrupted, or significantly different from its listing. See our Refund Policy.
Each purchase includes a personal license for your own use. Reselling, redistributing, or uploading files to public sharing sites isn't permitted — see our Terms of Service.
Still Need Help?
Email us anytime at hazemahmed1138@gmail.com — we usually reply within 1–2 business days.