Returns & Refund Policy
Last updated: July 30, 2026
We want you to be happy with every purchase. Because our products are physical items that are shipped to you, please read the terms below before buying.
Summary: Returns are accepted within 30 days of delivery for unused items in original packaging. Refunds are available if an item arrives damaged, defective, wrong, or does not arrive at all.
1. Eligibility for a Return or Refund
You may request a return or a full refund within 30 days of the delivery date if any of the following apply:
- The item arrived damaged or defective
- You received the wrong item
- The item is significantly different from its listing description
- Your order never arrived and tracking shows it as lost in transit
- You were charged more than once for the same order, or charged in error
If you simply changed your mind, you may still return an unused item in its original packaging within 30 days of delivery, at your own shipping cost â see Section 3.
2. When Refunds Are Not Available
- The item shows signs of use, wear, or damage not caused during shipping
- The request is made more than 30 days after delivery
- The item is missing its original packaging, tags, or accessories
- The product was used in a way that violates our Terms of Service
3. How to Request a Return or Refund
Email us at the address below with your order ID (shown on your order confirmation page), the reason for your request, and a photo of the item if it arrived damaged, defective, or incorrect. We aim to respond within 1â2 business days with next steps.
For damaged, defective, wrong-item, or lost-in-transit orders, we'll cover the cost of the fix â a replacement, reshipment, or refund, at our discretion. For change-of-mind returns, the item must be shipped back to the return address we provide, unused and in its original packaging, at your own expense.
4. How Refunds Are Issued
Approved refunds are returned to your original PayPal or card payment method. For change-of-mind returns, the refund is issued once we receive and inspect the returned item. Refunds may take 3â10 business days to appear depending on your bank or PayPal. Original shipping charges are non-refundable unless the return is due to our error.
5. Shipping Delays & Lost Packages
Delivery times shown at checkout are estimates. If your order is significantly delayed, use Order Lookup to check its tracking status, or contact us. If tracking shows a package as lost, we'll arrange a replacement or a full refund.